What you'll learn

  • Foundations of communication
  • Fundamentals of the TALK framework: topic, asking, levity, and kindness
  • Contentious communication
  • Moving your audience
  • Fundamentals of the TALK framework: topic, asking, levity, and kindness

Course description

Today's leaders must communicate with clarity, conviction, and compassion. Institutions and the individuals who lead them are being held to account in new ways. That's especially challenging with uncertain business conditions and in an increasingly diverse and contentious world. What's more, interactions have become increasingly fractured across different communication modalities (in person, virtual, and hybrid), making everything from internal management to external collaboration to negotiations harder than ever. In this live online program, you will strengthen your ability to lead and communicate powerfully in different settings—public and private, in person and on virtual communication platforms like Zoom, and through routine or especially difficult interactions. As you discover and sharpen your authentic voice, you will gain new ability to get your message across.

Emphasizing the complex communication challenges facing today's leaders, especially at the intersection of business, social justice, and public service, the program will help you develop more effective approaches to communicating in a wide range of situations. Through case discussions, in-class simulations, hands-on exercises, and small-group discussions, you will discover and practice the techniques of effective communication. You'll also see many of the techniques discussed in class put into action by the faculty in a series of virtual fireside chats.

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