What you'll learn

  • The tools and frameworks to encourage and leverage innovation–from small tweaks on existing projects to larger system change–in you organization to become more efficient, effective, and adaptable.
  • Understand how innovation, especially client service innovation, can help you differentiate in today’s changing legal service market.
  • Identify and overcome barriers to innovation, such as risk aversion, established reward systems, and ingrained culture.
  • Amplify your leadership skills by developing an innovation mindset that enhances client-centricity, collaborative problem solving, and change management.
  • Apply proven techniques to transform your client relationships.

Course description

The Transforming Client Relationships Through Innovation program will teach participants the mindset, skillset, and behaviors needed to enhance client-centricity, deliver collaborative problem solving, and drive change. Through a blend of real case studies and interactive exercises, Transforming Client Relationships Through Innovation will examine how innovation techniques can help lawyers provide a higher level of collaboration and innovative solutions to clients. This 3 day, virtual, synchronous program is designed to give participants the tools and techniques to operationalize innovation within their work and organization. Participants will return to their organizations prepared to effectively manage and influence teams and clients as they lead and drive innovative concepts to fruition.

Course outline

  • Curriculum Topics
    • The market for legal services and exploration of barriers to change
    • Perspectives on how innovation techniques can help drive change within an organization and transform relationships with clients
    • The organizational environment and its readiness for transformation
    • New thinking around the transformation of legal services: what services lawyers provide and how they provide those services
    • Collaborative problem solving techniques
    • How to apply the learnings from the master class to take action at your organization


  • Affiliated Faculty, Harvard Law School Center on the Legal Profession
  • Faculty Director, Harvard Law School Executive Education; Faculty Chair, Leadership in Law Firms; Professor of Practice, Harvard Law School
  • Faculty Chair, Leadership in Corporate Counsel; Vice Dean, Global Initiatives on the Legal Profession; Faculty Director, Center on the Legal Profession; Lester Kissel Professor of Law
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