Professional and Lifelong Learning

Course description

As workplaces become increasingly diverse, both opportunities and challenges arise. People must constantly interact with peers, managers, and customers with different backgrounds, experiences, and identities. When used effectively, these differences can not only improve performance and creativity, but they can also lead to greater employee and customer engagement, satisfaction, and inclusion. This course is designed to help employees and managers navigate diverse work settings more effectively and provide them with the tools to deepen their understanding of the differences around them, overcome barriers to creating inclusion, manage and communicate with people from different backgrounds, and identify and implement approaches for managing diversity.