As workplaces become increasingly diverse, both opportunities and challenges arise. People must constantly interact with peers, managers, and customers with different backgrounds, experiences, and identities. When used effectively, these differences can not only improve performance and creativity, but they can also lead to greater employee and customer engagement, satisfaction, and inclusion. This course is designed to help employees and managers navigate diverse work settings more effectively and provide them with the tools to deepen their understanding of the differences around them, overcome barriers to creating inclusion, manage and communicate with people from different backgrounds, and identify and implement approaches for managing diversity.
Director of Diversity, Inclusion, and Belonging, Harvard Graduate School of Education
Social entrepreneur; business consultant; Lecturer at Harvard Extension School and Simmons School of Business
Principal, Advanced Leadership Solutions, LLC
Associate Professor of Management, University of Massachusetts, Boston
Professor of Practice, Entrepreneurship and Management, Hult International Business School and CEO and President, LEADX3M LLC
Managing Director, Duke Corporate Education