What you'll learn

  • Learn how to apply key concepts in patient safety, quality and informatics to real-world health problems

  • Identify barriers to change within complex health care systems

  • Develop and sharpen personal leadership and communication skills

  • Develop plans for quality improvement and patient safety through the use of informatics within your own health care practice, organization or system

Course description

In today’s health care environment, marked by increased challenges, competition and regulation—not to mention ever-rising costs—issues of clinical quality and patient safety take on even greater importance than before. Obviously, every practitioner and every medical institution works toward only the best clinical outcomes. But because medical errors can lead to damaged reputation, exposure to lawsuits and an inability to attract and retain top talent, it is essential for leaders around the world to implement programs of continuous improvement to achieve the highest standards of care.

The goal of the Safety, Quality, Informatics and Leadership program is to provide fundamental knowledge in four key, interrelated areas: clinical quality, patient safety, quantitative informatics and robust leadership. Participants will learn how to apply analytic tools to raw data to reveal powerful insights that can be applied to quality and safety practices and policies—and then implement these learnings throughout the organization.

This program consists of: Three multi-day workshops (two virtual, one held in Boston), dynamic live webinars and pre-recorded lectures and a capstone project in which students devise a solution to a problem in their home institution or practice. Participants will emerge with the tools and knowledge needed to drive system-wide improvement, as well as a global network of peers facing the same challenges.

Participants will be eligible for Associate Alumni status upon successful completion of the program. Early tuition and need-based tuition reductions may be available.

Course Outline

Patient Safety

  • Developing a Hospital Program in Patient Safety
  • Safety Event Reporting
  • Root Cause Analysis and Action 2 (RCA2)
  • Hospital Acquired Conditions and Serious Reportable Events
  • Creating a Culture of Trust: Key to Patient Safety
  • Communication with Patients After Things Go Wrong
  • A Trainee Curriculum in Quality and Safety
  • Human Factors in Healthcare
Quality Improvement
  • Developing a Hospital Program in Quality
  • DMAIS: Continuous Quality Improvement Model
  • Lean Fundamentals
  • Developing a Hospital Program in Quality
  • Actively Managing Hospital Assets through Analytics and Leadership
  • Patient Centered Health Care Organizations: The Key to Quality and Safety
  • Population Health Management
  • The Crisis of Racism in Health Care: COVID and Beyond
  • Complex Care Management for High-Risk Ambulatory Patients


  • Basics of Clinical Databases: Introduction to Databases
  • Querying, Joining, and Designing a Database
  • Diagnosing Defects, Databases to Know About, and Emerging Trends
  • The Design or Architecture of Health Information Systems
  • The Usability of an HER
  • Clinical Design Support for Improving Quality and Safety
  • Introduction to Public Health Informatics
  • Introduction to Health Information Infrastructure


  • Leadership Overview
  • Introduction to Leadership
  • Our Basic Needs
  • Leadership Styles
  • Servant Leadership
  • Motivation
  • Lifestyle Medicine for Leaders


Senior Associate Dean, Postgraduate Medical Education, Harvard Medical School; Renal Physician, Brigham and Women’s Hospital and the Dana Farber Cancer Institute

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