Design a defined, service-driven value proposition
Understand sustainable pricing, the service-profit chain, and customer journeys
Motivate employees to deliver exceptional, mission-aligned services by leveraging operational transparency
Engage consumers by exploring their varied preferences and enhancing customer compatibility
Balance being proactive and reactive to consumer needs while understanding cost and customer satisfaction implications
Overcome barriers to change and adapt to new technologies, changing service competencies, and shifting customer needs
Transforming Customer Experiences will equip you with tools to develop effective service and customer experience strategies and frameworks for elevating employees, engaging consumers, and adapting to changing competitive landscapes.
