What you'll learn

  • Understand all facets of decision science—from group dynamics to psychological biases

  • Develop a user-oriented, outcome-driven mindset that improves both employee and customer motivation

  • Learn how to rigorously test a "choice architecture" that alters the context in which employees make decisions

  • Strengthen decision-making and performance across your organization

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Course description

What if you could predict how customers will respond to a product? Or how employees will decide to implement a new initiative?

In Driving Strategic Decisions—Virtual, you'll acquire a dynamic framework for interpreting, analyzing, and leveraging customer behavior and employee motivation. Learn how to bring these insights to your most pressing challenges and maximize your contributions to your organization's success.

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