Design the right offering to maximize customer engagement. Learn how to flawlessly execute a sustainable service model that will give you a competitive edge in your industry.
This course from Harvard Business School (HBS) Online will equip you with the tools, skills, and frameworks to allocate resources, measure performance, and manage risk so you can successfully implement strategy within your organization.
Set yourself apart from the crowded field of professional service firms. Deliver outstanding client service and build an agile corporate culture that leverages innovation to outpace the competition.
Explore branding as a collective meaning-making process—a collaboration between firms, consumers, and other cultural creators. Supercharge your ability to craft, communicate, and manage brands that create value for consumers and your business.
Master the art of aligning structures, systems, talent, and processes to execute a winning strategy. Leverage powerful systems for performance measurement and management control to chart a path toward short and long-term success.
Develop the skills to lead with courage and conviction through challenging times with this free, 35-minute Harvard Business School (HBS) Online lesson.
Overcome the key challenges and critical tensions you face as a member of the rising generation in a family enterprise. Crystallize priorities and develop an action plan to guide the next phase of your life, career, and business.